Refund policy

 RETURN POLICY

a.    CONSUMER RIGHTS

Flis Bike guarantees that all products are delivered in brand-new, functional, and propercondition. However, we respect consumers’ rights to request a return in case of product defects or inconsistencies.

b.    RETURN CONDITIONS

A return may be requested if:

1.     The product arrives damaged, defective, or non-functional (dead on arrival).

2.     The product received does not match the order (type, color, or variant).

3.     The customer reports the issue within 3 (three) calendar days after receiving the product.

c.     RETURN REQUIREMENTS

1.     The product must be returned in complete and intact condition, including the original box, accessories, manual, and warranty card.

2.     The product must show no significant signs of use or damage due to customer negligence.

3.     Flis Bike reserves the right to reject returns if:

a.     The product has been used for an extended period;

b.     The warranty seal or packaging is damaged without valid reason;

c.     Proof of purchase cannot be provided.

d.    RETURN PROCEDURE

1.     The customer contacts the Flis Bike team via email or WhatsApp, attaching proof of purchase and product documentation.

2.     Our team will verify the request within 1 (one) working day.

3.     If approved, the customer will receive return shipment instructions to Flis Bike’s service address.

4.     Once received and verified, the customer may choose between:

5.     A full refund; or

6.     Replacement with a new unit of the same specification.

e.    RETURN COSTS

1.     If the damage is caused by manufacturing defects, all shipping costs will be covered by Flis Bike.

2.     If the return is due to customer error, shipping costs will be borne by the customer.

C.    LEGAL BASIS

This policy is governed by:

a.    Law No. 8 of 1999 on Consumer Protection, particularly Articles 8, 19, and 23; and

b.    General principles of Electronic Commerce (E-Commerce) applicable in Indonesia.